Frequently Asked Questions

Everything you need to know about shopping pre-owned luxury.

Are all items sold on myGemma authentic?

Yes, every item undergoes a rigorous multi-point authentication process by our team of in-house luxury experts before being listed for sale. We guarantee 100% authenticity on all watches, jewelry, and handbags.

What is your return policy?

We offer a 14-day return policy for a full refund. Items must be returned in their original condition with all security tags and packaging intact to be eligible.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. International orders are typically delivered within 3-7 business days via secure, insured courier services.

Can I sell my luxury items to myGemma?

Absolutely. You can sell your luxury jewelry, watches, and handbags directly to us for cash or store credit. Simply fill out our online form to receive a preliminary valuation.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying customers.

How do you grade the condition of your products?

Each item is assigned a condition grade ranging from 'Boutique Fresh' to 'Good.' Detailed descriptions and high-resolution photos are provided on each product page to ensure full transparency.