Returns & Exchanges

At myGemma, we want you to be completely satisfied with your sustainable luxury purchase. If you are not entirely happy with your order, we offer a 14-day return window for a full refund or exchange on all eligible items.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization Number.

• 2.
  Secure the Item

  Place the item back in its original packaging, ensuring all security tags, certificates of authenticity, and luxury brand boxes are included and intact.

• 3.
  Ship Your Package

  Affix the pre-paid insured shipping label provided by our team to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our experts verify the item's condition and authenticity, your refund will be processed to your original payment method within 5-7 business days.